CUSTOMER GROWTH

”We combine in-depth customer insights and strategy with hands-on execution to help our clients create customer-driven growth.”


Tom Nickels
SENIOR ADVISOR

The only value your company will create comes from your customers. We are experts in building and nurturing customer relationships.

We offer everything required to create strong customer experiences that lead to loyal, profitable customers. From customer insight and strategy development to the delivery and ongoing operation of programs.

We have delivered excellent business results together with our clients - often in short periods of time. What sets us apart is:

1) Real-life experience. We combine strategic planning services with ongoing day-to-day execution of customer programs. Therefore we know what actually works and brings results. 

2) Going Digital. We use all relevant channels, but we are experts in new digital channels. That is where customers increasingly want to interact with brands. And digital is much more effective than traditional channels.

3) Integrated Analytics. We integrate data and analytics into everything we do. Therefore our programs are based on actionable facts.

4) Cross-competence teams. Great results requires great people with different backgrounds. Our cross-comptence teams include strategists, analysts, technical developers, marketings specialists, designers and day-to-day campaign managers.


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Want to know more?
Tom Nickels Avaus
Senior advisor, Customer Growth
+358 40 5443348


What we offer

  1. 1
    Customer insight 

    Analysis, segmentation, data modeling, predictive modeling, reporting, web-analytics, data audit

  2. 4
    Technology

    Marketing automation, database development, digital services, mobile, system integration, SaaS

  3. 2
    Strategy

    Customer strategy, program design, change management, performance evaluation

  4. 5
    Program outsourcing

    Campaign management, program management, data management, performance reporting

  5. 3
    Customer engagement

    Creative, campaign production, digital marketing

How we work

Three things that make our process unique:  

  1. 1
    We do strategic planning and ongoing hands-on execution in parallel.
  2. 2
    Our process combines the skills of five key competencies into one integrated team.
  3. 3
    Taking one step at a time - split up what needs to be done into manageable projects.

Project and client examples

We have extensive experience in developing customer relationships in different industries. In retailing, travel, telecoms, real estate, media, health services, b2b services, automotive, consumer packaged goods and in manufacturing, we have helped companies to become customer-centric and grow sales.

Client examples